#AmazonClosed: Scores of Customers Claim Amazon Prime Has Locked Them Out of Their Accounts


Upon publication, an Amazon spokesperson followed up in an email to FN: “Customer trust is one of Amazon’s top priorities. To protect that trust, we take a number of actions, including closing accounts that have violated our policies. If a customer has a question about their account, we recommend they contact customer service so we can investigate and take appropriate action.”

What We Reported Earlier

Amazon customers are taking to social media to complain that their accounts have been closed for no apparent reason.

Over the past week, Amazon Prime members have used the hashtag #AmazonClosed on Facebook and Twitter, to share claims that the company shut down their accounts, consequently denying them access to services like Kindle, Prime Video and Music, Amazon Echo and Fire TV as well as e-books, videos, music, gift cards and other items they had previously purchased.

The company reportedly sent over the following email, shared by a Twitter user under the name The Regina Show, @sharkgina:

While some are airing frustrations that the company took almost or about a week to reply back to initial complaints, others have expressed confusion as to why their accounts were closed in the first place. A number of users on Twitter reported speaking with customer service representatives, who have either reiterated that their accounts were closed due to a violation of the company’s policies or were unable to offer explanations or solutions.

A Facebook group under the name Class Action Against Amazon has also been formed, threatening a class action lawsuit against Amazon with the page description as follows: “Amazon has progressed from allowing us to leave reviews for a discount to closing our accounts with giftcard balances and credits and items needing returns and/or exchanged. They have in effect stolen our money. Unfair business practices. Its time to address all our grievances with the company Amazon. We would also like Amazon to return to its original review policy.”

Amazon has not responded to FN’s request for comment.

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