Tony Hsieh wrote the book on building companies and creating company cultures. The Zappos CEO shaped and sold his first company, LinkExchange, to Microsoft in the late 1990s. Then he struck gold again by engineering Zappos.com into a top e-tailer before Amazon.com bought it in 2009. And in 2012 he began in earnest with his most ambitious plan: to turn Downtown Las Vegas into a thriving city that goes beyond the gaming. Find out how the Zappos leader learned to get ahead.
My first job taught me: “Make sure you’re doing stuff for the passion, not for the money.”
Why it’s important to take risks: “It’s actually not so much about taking risks — it’s more about realizing that what’s perceived as ‘risky’ by most people actually is not. The worst case scenario is really not that bad.”
Top tip to lead a team: “Be true to yourself and your tribe will find you.”
Best way to build your team: “Find your tribe (or vice versa).”
Greatest advice you’ve ever received: “Never forget the importance of quality of life.”
Lesson learned in 2014: “Every business is different.”