Zappos.com CEO Tony Hsieh revealed this weekend that the etailer’s customer database was recently hacked and that the personal information of up to 24 million consumers was compromised.
While credit card information was not stolen, shoppers’ names, emails, addresses, phone numbers and the last four digits of their cards were uncovered by the hacker, who broke into a company server in Kentucky, according to an internal company memo.
The firm is in the process of notifying the impacted customers and responding to their concerns via email. Hsieh called on all employees to assist those who have been affected.
For Hsieh’s full memo to employees, see blogs.zappos.com/securityemail.